Last Updated on July 24, 2022

All Got It Early products can only be downloaded digitally. We will arrange for a web link to be delivered to the email address indicated in your order. Clicking on this link will allow you to retrieve your digital product from the Got It Early website. Immediately after a successful purchase, your serial keys can also be viewed in your gotitearly.com account by logging in and accessing your Order History.

Certain restrictions apply to digital products sold through our website. Refunds will not be issued due to your dissatisfaction with the product or if your computer does not meet the minimum Product requirements. If you feel you qualify for a refund please contact Got It Early Customer Service at [email protected].

NO REFUNDS WILL BE OFFERED FOR TITLES WHERE THE SERIAL KEY HAS BEEN DISCLOSED TO YOU ON OUR WEBSITE OR SENT BY E-MAIL. ALL SUCH SALES ARE FINAL UNLESS IT CAN BE VERIFIED AND PROVED THAT THE SERIAL KEY IS FAULTY.

Refunds or Store credits will be issued solely at the discretion of Got It Early. Refunds may be offered if all the following conditions are met:

  • The unique Serial key has not been displayed.
  • The game has not been activated or downloaded.
  • The time of your request for refund/credit is no more than 14 days from time of purchase.
  • Steam, Elder Scrolls Online or other platforms required to access the product have not withdrawn the product from their online catalogue within 14 days of your purchase.
  • We find your request reasonable due to special circumstances.

EU Customers

If you reside in the European Union and you purchase a Product, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply, and you may have the right to withdraw from your purchase within fourteen calendar days, commencing on the day after the date of purchase (the “Cooling Off Period”). You will lose your right of withdrawal if you start downloading your product, or if the performance of our services has begun (such as if the Product activation key has been disclosed to you), before the end of the Cooling Off Period. To withdraw from your purchase within the Cooling Off Period, please contact Customer Service at [email protected].

UK Customers

If you reside in the United Kingdom and you purchase a product then the Consumer Rights Act 2015 may apply, and you may have the right to a refund or replacement if a game is found to be faulty within 30 days of purchase. If you believe this to be the case, please contact Got It Early Customer Service: [email protected].

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any verifiable defective product we sell to you.

Does This Policy Change?

We may change this Refund & Returns Policy at any time. Please take a look at the date at the top of this page to see when this Refunds & Returns Policy was last updated. Any changes in this Refunds & Returns Policy will become effective when we make the revised Refunds & Returns Policy available on the Service.